Warranty Information
Many brands, such as Lenovo, Acer, ASUS, MSI, Microsoft, etc provides official support during warranty period. You may find their contact details and how a service request can be submitted in the table below. If the product is a laptop with any manually upgraded RAM and/or SSD components by Just Laptops, please obtain a Return Authorisation (RA) with us.
Acronyms: POP (Proof of Purchase), DOA (Dead on Arrival), RA (Return Authorisation) / RMA (Return Merchandise Authorisation), RTB (Return to Base), TAT (Turnaround Time), CID (Customer Induced Damage), NFF (No Fault Found), CND (Cannot Duplicate), NDF (No Defect Found)
| Brand | Product Group | Warranty Term | Express Replacement | Warranty Service Method | Return Method | TAT |
|---|---|---|---|---|---|---|
| Acer | Monitor | 3 Years | 14 days POP, contact Just Laptops | After 14 days repair service call 0800 223 769 More info: https://www.acer.com/ac/en/NZ/content/service-contact |
Courier pickup to be organised by Acer NZ | 7-10 days |
| Laptop | 1 Year | 10-15 days | ||||
| Asus | Monitor | 3 Years Pixel Perfect | 14 days POP, contact Just Laptops | By phone: Call TechCentral 09-571 2418 during working hours or after hours 0800 278 778; or By email: Submit service request and obtain RA by emailing: enquiry@techcentral.co.nz. |
Courier pickup to be organised by ASUS; or Drop off at TechCentral (726D Great South Road, Penrose, Auckland) |
7-10 days |
| Laptop | 1 or 2 Years (as specified) | 10-15 days | ||||
| Motherboard, GPU & Network Devices | 3 Years | 7 days POP, contact Just Laptops | Submit service request and obtain RA from Just Laptops. After inspection & fault confirmation, replacement to be provided. | RTB (Just Laptops) | 7-10 days | |
| Keyboard, Mouse, Accessories & Chassis | 1 Year | |||||
| MSI | Laptop | 1 or 2 Years (as specified) | 30 days POP, contact Just Laptops | By phone: Call TechCentral 09-571 2418 during working hours; or By email: Submit service request and obtain RA by emailing: enquiry@techcentral.co.nz. |
Courier pickup to be organised by MSI; or Drop off at TechCentral (726D Great South Road, Penrose, Auckland) |
7-15 days |
| Lenovo | ThinkBook & ThinkPad L series |
1 Year (as specified) | 14 days POP, contact Just Laptops | By phone (THINK series support): 0508 336 584; or via Lenovo eTicketing: https://support.lenovo.com/nz/en/ Navigate to Warranty & Repair then submit eTicket and enter device serial number. |
RTB (Lenovo), courier pickup to be organised by Lenovo; or Technician visits onsite (depends on model & service plan purchased) | 7 days |
| ThinkPad T, X, P series | 3 Years | Technician visits onsite (depends on model & service plan purchased) | 2-7 days | |||
| Monitor (ThinkVision) |
3 Years | Same as above; After inspection & fault confirmation, replacement to be provided. | RTB (Lenovo NZ Depot) | 2-7 days | ||
| Infinity | Laptop | 2 Years | 7 days POP, contact Just Laptops | Submit service request and obtain RA from Just Laptops | RTB (Just Laptops) | 10-15 days |
| Intel | Laptop | 2 Years | 7 days POP, contact Just Laptops | Submit service request and obtain RA from Just Laptops | RTB (Just Laptops) | 10-15 days |
| Boxed CPU | 3 Years | 30 days POP, contact Just Laptops | Call Intel Customer Service on 0800 444 365 (Mon-Fri 11:00AM - 5:00PM); More info: https://www.intel.com.au/content/www/au/en/support/contact-intel.html | RTB (Intel Malaysia), courier pickup organised by Intel | 5-10 days | |
| Samsung | Monitor | 3 Years | 14 days POP, contact Just Laptops | Submit service request and obtain RA from Just Laptops After fault confirmation, replacement to be provided. |
RTB (Just Laptops) | 3-5 days |
| SSD EVO | 5 Years | 7 days POP, contact Just Laptops | ||||
| Gigabyte | Monitor | 3 Years | 7 days POP, contact Just Laptops | Submit service request and obtain RA from Just Laptops After fault confirmation (AORUS Monitor: covered if more than 3 bright pixels or 5 dark pixels), replacement to be provided. Unit must be free from scratches, dents, and other physical defects. |
RTB (Just Laptops) | 4-7 days |
| Motherboard & GPU | 3 Years | 7 days POP, contact Just Laptops | Submit service request and obtain RA from Just Laptops Repair or replace under warranty |
RTB (Just Laptops) | 5-7 days | |
| TEAM | Desktop / Notebook RAM | Lifetime Warranty | 7 days POP, contact Just Laptops | Submit service request and obtain RA from Just Laptops After fault confirmation, replacement to be provided. |
RTB (Just Laptops) | 2-5 days |
| SSD | 5 Years | |||||
| Logitech | Accessories | 1 Year | 7 days POP, contact Just Laptops | Submit service request and obtain RA from Just Laptops After fault confirmation, replacement to be provided. |
RTB (Just Laptops) | 2-5 days |
| XGEAR | Desktop PC | 2 Years | N/A | Submit service request and obtain RA from Just Laptops | RTB (Just Laptops Albany Store) | 5-10 days |
| Others | If the product does not fit in any of the above categories OR is out of warranty, please submit a service request and obtain RA from Just Laptops. | |||||
If you are asked to contact Just Laptops before returning a product, please submit a service request and obtain RA from here. After reviewing your return application, we'll email you with return instructions.
