Delivery Information

Network Status & Delivery Delays

Please refer to the courier's website for any delivery delays. Please only contact the relevant courier if your parcel has been delayed for more than 5 working days.

Order Processing Timeframe

If the items have been paid for, transaction verified (if applicable) and items are in stock, we will process your order within the following estimated timeframe:

• Normal Order Processing Time (once paid in full): 1 - 2 working days
  (Orders received or payments made on a Friday, Saturday, Sunday and Public Holiday will be processed on the following business day.)

Orders are processed and dispatched from our office, physical stores or logistics centre in Auckland.
(Items that require assembly, such as Desktop PCs, may take extra days. Items that are out-of-stock, back-order or require manual order are not immediately available.)

We aim to process your order as soon as possible but dispatch times indicated are subject to change.

New Zealand Domestic Parcel

Normal Target Delivery Timeframe

The estimated costs and target delivery timeframes of sending a standard laptop parcel are listed below. Shipping costs for small or oversize items might be different.

Note 1: Delivery time starts when the parcel is picked up by courier, and are guidelines only.

Note 2: Delivery Costs: The shipping fee for your order depends on the type of product you are purchasing (in particular, the size and weight of a product).

• The delivery cost for your order is displayed in your online shopping Cart as an Estimated Delivery Cost. This will be the lowest possible rate until you are logged in and enter your delivery address. Once we know your delivery address, the estimated cost will change to a final delivery cost.
• If you have more than one product in your order, you may receive the different products in separate shipments to ensure the safety of the products.
• We reserve the right to refuse orders or negotiate delivery fees.
• Please note deliveries to the Outer Islands (Chatham, Kawau, Waiheke etc) may incur additional costs.

When we dispatch and complete your order, you will receive automatic emails from our system that let you know it is on its way. We will also give you a direct link so you can track it. Most tracking emails are sent by early afternoon. You will need to give the courier system at least a couple of business hours to update their system for you to be able to start tracking your delivery.

Click & Collect / Pick up from store

When placing your order online if you would like to pick up from our store you are welcome to select the "Pickup from Store" option. Some items may not be available in all of our stores. If that is the case, we may need 2-3 working days to transfer the stock to your preferred store.

Please wait for our pick up confirmation email before coming to our stores.

Preferred courier

Just Laptops is able to send items via several courier service providers, such as NZ Post (formerly CourierPost), Aramex, Now Couriers and New Zealand Couriers. The quality of the delivery service heavily depends on both the local courier drivers in your area and our area. If you have a preferred courier, please leave the name of the courier in your order note. We will try our best to use the courier that you prefer.

*If there is a large price difference to ship with your nominated courier rather than the default option, you may be asked to cover for the price difference.

Using your own courier

You may choose to arrange your own courier to pick up your purchases from our stores. Please do let us know in advance and put an order note before checking out. You may use the "Pickup from Store" option at checkout. Please email us with any shipping documents or courier label so we could attach these onto your parcel.

Please note that not all items are available for immediate pickups. Some laptop configurations will require manual RAM/SSD/BIOS upgrades or BIOS/software updates before we can release the items, which takes time. We will let you know once your items are ready for the courier's collection.

Signature Requirements & Authority To Leave (ATL)

Signature is required for high value items. Just Laptops does not recommend its customers provide Authority To Leave (ATL) to courier, especially high value items, due to risks of theft. Just Laptops is not responsible for any losses if an item is left with ATL and is lost while being left unattended at the recipient's address. 

Receiving items securely via Parcel Collect (NZ Post)

No one is at home during the day? Worried about your parcel getting stolen? NZ Post offers Parcel Collect service. You can have your parcel delivered directly to one of the handy Parcel Collect locations, such as a participating Countdown supermarket, Z Energy petrol station, CourierPost depot or NZ Post Shop. Please enter your Parcel Collect address at the checkout. Once the parcel arrives at the destination, you will receive an email that lets you know when your parcel is ready to collect. You will have 10 days to pick it up.

Learn more and setup Parcel Collect:
https://www.nzpost.co.nz/personal/receiving/delivery-options/collect-my-parcel

International Shipping

Do you ship internationally?

Yes, we offer international shipping to selected countries via DHL Express. Please email sales@justlaptops.co.nz with your name, contact number, valid delivery address and the link(s) of the product(s). We will provide a quote/invoice to you. Please let us know if you wish to insur your items. You may need to take care of any import tariffs, custom duties and taxes once the items arrive in your country.

Please note that most of our products do not carry an international warranty. If this is the case, you will be responsible for the costs of sending and returning any products to and from New Zealand for any services or repair under warranty.