Service

Returns

Please obtain a return authorisation (RA) reference no.
before sending or dropping off a faulty product to us:

Create a new return

Knowledge Base

You might try a few things & see if
these resolve the issues before coming to us.

Browse articles

Warranty Info

Find warranty service, return method & official contact info
if you need to contact the manufacturer for support directly.

Learn more

Ask a quick question

Can't fix an issue?
PM us we'll try our best to help.

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Repair

Need a general repair service for your device?
Please log a new repair before before sending or dropping it off to us:

Create new request

Express Inspection (WOF)

Hardware & Software Diagnostics
(also served as a Minimum Service Fee that
covers for technician's time & admin cost)

$135.00

incl GST

Remote Assistance

Quick remote diagnostics
to identify any technical issues
(requires working internet connection)

$46/30-min session

incl GST

Onsite Service

if you require a technician onsite
e.g. CCTV install, network config or diagnostics
(Auckland Urban area only)

Contact Us

We'll provide a quote.

OS Rebuild / Reinstallation

Start from scratch, start from a clean OS.
It'll likely resolve many software issues or glitches.

$172.50

incl GST

System Repair

to resolve issues with bootup, network, etc.
corrupted system files

$199.00

incl GST

Software Updates

to take care of all OS, firmware updates
and drivers compatibilities

$79.00

incl GST

Virus / Malware Removal

Remove unsolicited malware from your device
Clean sweep of any malware

from $199.00

incl GST

Basic Data Retrieval / Backup

Includes Basic Data Retrieval for User Files
(Documents, Photos, Audio & Video Files only)

from $115.00

incl GST

Advanced Data Retrieval

For crashed data structure or damaged hard drive
(backup media supplied)

$575/diagnosis + $159/hour

incl GST

Laptop Screen Replacement

To replace a broken laptop screen
(price varies between parts & models)

from $276.00

incl GST

Keyboard Replacement

To replace the whole keyboard
(price varies between parts & models)

from $161.00

incl GST

TouchPad Replacement

To replace a damaged or faulty touchpad
(price varies between parts & models)

from $161.00

incl GST

Damaged I/O Ports

Power Jack, Audio Jack & etc.
(price varies between parts & models)

from $138.00

incl GST

Cooling Module Recondition

Hardware Installation, Upgrade or Modification
(price depends on job complexity)

from $184.00

incl GST

Motherboard Repair

To perform circuitry repair on the motherboard
(price varies between specs & models)

from $299.00

incl GST

Motherboard Replacement

To replace the motherboard from a device
(price varies between parts & models)

from $460.00

incl GST

Labour

Hardware Assembly / Disassembly
Upgrade / Modification / Dust Cleaning

from $138.00

incl GST

2-Year Total Just Laptops Care (Platinum) Protection Plan (JL Care)
2-Year Total Just Laptops Care (Platinum) Protection Plan (JL Care)

We are committed to ensuring our customers have the support they need to get the most out of their n..

$199.00 Ex Tax: $173.04

Or 6 weekly payments from $33.16
with Laybuy what's this?
3-Year Total Just Laptops Care (Platinum) Protection Plan (JL Care)
3-Year Total Just Laptops Care (Platinum) Protection Plan (JL Care)

We are committed to ensuring our customers have the support they need to get the most out of their n..

$299.00 Ex Tax: $260.00

Or 6 weekly payments from $49.83
with Laybuy what's this?
Provident Insurance 2 Years Electronic Goods Material Damage Insurance for Price between $2012.60 - $5750
Provident Insurance 2 Years Electronic Goods Material Damage Insurance for Price between $2012.60 - $5750

Provident Insurance 24 Months Electronic Goods Material Damage Insurance For Laptop Tablet that pric..

$699.00 Ex Tax: $607.83

Or 6 weekly payments from $116.50
with Laybuy what's this?
Provident Insurance 2 Years Electronic Goods Material Damage Insurance for Product Price less than $2012.50
Provident Insurance 2 Years Electronic Goods Material Damage Insurance for Product Price less than $2012.50

Provident Insurance 24 Months Electronic Goods Material Damage Insurance For Laptop Tablet that pric..

$329.00 Ex Tax: $286.09

Or 6 weekly payments from $54.83
with Laybuy what's this?
Provident Insurance 3 Years Electronic Goods Material Damage Insurance for Price between $2012.60 - $5750
Provident Insurance 3 Years Electronic Goods Material Damage Insurance for Price between $2012.60 - $5750

Provident Insurance 36 Months Electronic Goods Material Damage Insurance For Laptop Tablet that..

$999.00 Ex Tax: $868.70

Or 6 weekly payments from $166.50
with Laybuy what's this?
Provident Insurance 3 Years Electronic Goods Material Damage Insurance for Product Price less than $2012.50
Provident Insurance 3 Years Electronic Goods Material Damage Insurance for Product Price less than $2012.50

Provident Insurance 36 Months Electronic Goods Material Damage Insurance For Laptop Tablet that..

$459.00 Ex Tax: $399.13

Or 6 weekly payments from $76.49
with Laybuy what's this?
Upgrade to 1-Year Total Just Laptops Care (Platinum) Protection Plan (JL Care)
Upgrade to 1-Year Total Just Laptops Care (Platinum) Protection Plan (JL Care)

We are committed to ensuring our customers have the support they need to get the most out of their n..

$155.00 Ex Tax: $134.78

Or 6 weekly payments from $25.83
with Laybuy what's this?
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