COVID-19 Update
COVID-19 Update
(updated 3rd December 2021, 9:30 AM)
Latest Status:
- Albany Store is now OPEN with 1 in 1 out policy.
- Epsom Office remains CLOSED to the public but operates as an online order processing office, with orders collection & parcel drop off available by appointment only.
- Unlike other retail settings, customers will more likely need to interact with staff to get advice or information. To minimise the amount of interaction between staff and customers, please discuss all your purchasing needs and questions via FaceBook Messages, email or phone call.
- If your call goes unanswered, our phone lines might be busy or we have limited phone support resources at the time. The best way to contact us is via email to sales@justlaptops.co.nz or support@justlaptops.co.nz. If you wish to contact or have been dealing with the Albany Store, you may also email albany@justlaptops.co.nz directly.
- Staff are vaccinated against COVID-19.
Under the COVID-19 Protection Framework (aka Traffic Light System):
The rules below apply for stores:
- Customers must scan the QR Code via the NZ COVID Tracer App or complete the guest register for contact tracing purposes prior to entering our premises and interacting with staff.
- We may restrict the maximum number of people allowed in our premises. 1 in 1 out policy applies. Only 1 person is allowed to accompany with 1 customer at a time.
Click & Collect Procedures
- Decide on which product(s) you wish to purchase. Add item(s) to cart and checkout.
- Select “Pick up from Albany Store” or “Pick up from Epsom Office”.
- Not every item is available in all locations. If some items are not in stock in one store, it may take one to three business days for us to arrange a stock transfer.
- Wait for a “Item available for collection” notification email. Alternatively, please contact us via email to confirm if the item(s) is available for collection.
- At the time of collection, please provide your pick up reference number, order or invoice number to our staff. You might be asked to produce an ID.
Shipping Updates & Information
- We are accepting and dispatching orders normally. We aim to process and dispatch your order within 24 – 48 hours during normal working days. However, there could be delays due to additional health & safety protocols and courier network capacities.
- Our courier partners will adhere to contactless delivery & physical distancing protocols at Orange and Red traffic light. The courier will override any signature requirements at Orange and Red traffic light but still ensure that the recipient is present at the time of delivery. With ATL (Authorised To Leave) authority, the courier will leave the parcel according to your instructions or where they think is safe. Please make sure that you collect your parcel as soon as possible.
- We believe that some costs may increase due to exchange rate, logistics difficulties and manufacturing capacities. However, this will not change our lowest prices policy.
- Please be kind and patient while we are processing all orders, enquiries and service requests. Increased demands mean that it may take longer for us to process all requests. Please understand that we are doing our very best to help you as soon as possible.
- For details about order processing time & delivery, please visit https://www.justlaptops.co.nz/info/delivery-information-6.
Returns, Repairs, Services & Warranty
- All requests for returns, repairs, services and warranty application MUST be submitted online detailing your service request.
- After confirmation from us, you will be able to send-in or drop off your device to our store or office.
- Please make sure your device is in a reasonably clean condition. We reserve the rights to decline any unhygienic items.
Stay home & self isolate
Staff are required to notify the manager, stay home & self isolate, whilst customers must stay home and opt for contactless delivery:
- if you are tested positive for COVID-19 within the last 14 days, and/or instructed by the Ministry of Health to isolate/self-isolate;
- if you are one of the close contacts, casual or casual plus contacts of a confirmed positive or mild positive case;
- if you are unwell, have cold, flu or other covid-19 symptoms (staff have rights to refuse entry if you display symptoms);
- if you have been to one or more locations of interest.
If one of the above applies to you, please follow the government authorities’ guidelines, stay home, look for symptoms, call your doctors or Healthline and get advice about being tested where appropriate.
Personal Hygiene, Public Health & Safety Measures
The safety and wellbeing of our customers and staff is our top priority. There will be public health & safety measures or restrictions in place if there is a risk to health & safety.
- Contact Tracing: The NZ COVID Tracer QR Codes are displayed at our entrances and counters. Customers should scan via the official NZ COVID Tracer app. Customers who do not have a smartphone or cannot use the app MUST complete the contact tracing register, providing their name and contact details.
- Restrictions on the number of people in store: to ensure safe social distancing, we may limit the number of customers allowed in our store at one time.
- Practising physical distancing: Staff will be at least 1 metre apart and customers are 2 metres apart.
- Hygiene: Our stores have implemented hygiene protocols, including cleaning, disinfecting and sanitising touch surfaces, door handles, counters, payment terminals, incoming and outgoing parcels regularly. Surface areas of electronic devices being serviced will be wiped lightly with disinfectant/sanitising wipes before and after handling the devices.
- Using PPE (Personal Protecting Equipments): The Ministry of Health recommends the use of face coverings or PPE such as face masks in public places to minimise the risks of airborne droplet contact transmission, especially if close contact cannot be avoided. We highly recommend all our staff and customers follow this recommendation where appropriate.
- Wash your hands. Use hand sanitiser.
We recommend everyone follow the personal hygiene protocols & instructions from government authorities and obtain information from covid19.govt.nz and health.govt.nz.
FAQ
Q: How long will it take for my order to arrive?
A: Once the bank has cleared the funds, we will process your orders within 24 – 48 hours (excluding weekends and public holidays). You may check if there are any delivery delays by going to NZ Post or Aramex’s website.
https://www.nzpost.co.nz/contact-support/domestic-mail-updates
https://www.aramex.co.nz/our-services/service-updates/
Q: Exactly when will my parcel arrive?
A: We will do everything we can & dispatch your order as soon as possible. Once the courier driver collects your parcel from our premise, please understand that we have very little control over when your parcel will get delivered. We are unable to specify or predict the exact delivery time or speed up delivery. However, you will receive ongoing email notifications whenever we have updates on any movements of your parcel, including when the parcel is picked up, courier driver is out for delivery and when delivery is complete, to keep you informed. Please check your junk mailbox as some of our emails do end up there!
